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  • This course includes
  • - 200 Hours of Industry Cases & Projects
  • - 16 hours of mentoring session
  • - 24 x 7 Support
  • - Globally valid Certificate
  • - AXELOS Exam fees included

999 (all inclusive)

ITIL® Service Operation Training Course & Certification

Course Overview


  • Collaborative Assignments with Mentors
  • Master in business impact analysis, risk management, change management, emergency change management, and change model to implement in a continually changing business, IT services management, Continuity and Change Management, service desks and structures.

EFFORT 8 Hrs/Week
CAREERS IT Services Desk Manager, ITIL Process Consultant, Service Desk Analyst, IT Technical Manager Technical Services Manager, Service Management Analyst, Service Analyst, Data Warehouse Specialist.


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Why You Should Take This Course

Well-Paying Jobs

Numbers of project experts accept that they got 15% salary hike after getting ITIL certification.

Most in Demand Profession

A report by IDC predicts that by 2017, over 50% of organizations’ IT spending will be for so-called “third-platform” technologies (social, mobile, analytics, cloud) and services, rising to over 60% by 2020.

Growth Of IT Service Management

BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021.

Why You Should Take This Course

Corporate Partners

What You Will Learn in This Course

  • Introduction for Service Operation
  • Service Operation Principles

  • Service Operation Processes
  • Common Service Operation activities

  • Organizing for Service Operation
  • Technology considerations

  • Implementation of service operation
  • challenges
  • critical success factors and risks

You will receive the download link in your email.


The Service Operation segment is one of the trainings in the ITIL Service Lifecycle category of the ITIL Intermediate level. The Service Operation chapter emphases on harmonizing activities during service strategy, design and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.

On successful completion of the ITIL® Intermediate Exam, you will receive a certificate from AXELOS.

For ITIL® Intermediate Service Operation Certification Training you need to qualify the ITIL Foundation.

At Acadgild’s, ITIL Intermediate Service Design course, you will be able to:

  • Define service Operation purpose, objectives, scope and value to business and the key components of the ITIL library
  • Explicate the involvement of Service Operation staff within other lifecycle phases.
  • Describe the operational activities in other lifecycle stages
  • Elucidate the Service Operation organization and how its functions structuring.
  • List the challenges, critical success factors and risks associated with Service Operation.

  • The demand for skilled and certified professionals in the Service operation sect of ITIL is projecting astonishing growth in the global IT market. Certified professionals will open the door to varied, novel career opportunities. This ranges from service delivery manager, incident manager, service engineer and others.

    All sessions are recorded and uploaded to the course dashboard for you to access at your convenience.

    Our mentors are top-notch industry professionals with at least 5 years of experience. You will be taught by the best in all batches.

    You can pay after registering for the course. We accept most credit and debit cards. You can also pay via net banking. Our payment portal has an EMI option if you wish to pay in installments.

    You can access the study material and the video lectures for a period of 3 months after completion of the course.

    Our ‘Refer and Earn' program gives you a discount on the course fees when your references join us. You may refer students by writing to us at [email protected]
    The details of the Refer and Earn policy can be found at https://acadgild.com/refer-and-earn.

    To request a refund, write to us at [email protected]. You may apply for a refund in the first three days after paying the fees. No requests will be entertained after this initial period. The terms and conditions of Acadgild's refund policy may be revised without prior notice. Please check the website for updates on this policy.

    You can write to us at [email protected] with your contact details. Our representatives generally respond to requests within 24 hours.

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