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  • This course includes
  • - 200 Hours of Industry Cases & Projects
  • - 16 hours of mentoring session
  • - 24 x 7 Support
  • - Globally valid Certificate
  • - AXELOS Exam fees included

999 (all inclusive)

ITIL® Intermediate Continual Service Improvement Certification Training Course

Course Overview


  • Collaborative Assignments with Mentors
  • Master in business impact analysis, risk management, change management, emergency change management, and change model to implement in a continually changing business, IT services management, Continuity and Change Management, service desks and structures.

EFFORT 8 Hrs/Week
CAREERS IT Services Desk Manager, ITIL Process Consultant, Service Desk Analyst, IT Technical Manager Technical Services Manager, Service Management Analyst, Service Analyst, Data Warehouse Specialist.


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Why You Should Take This Course

Well-Paying Jobs

Numbers of project experts accept that they got 15% salary hike after getting ITIL certification.

Most in Demand Profession

A report by IDC predicts that by 2017, over 50% of organizations’ IT spending will be for so-called “third-platform” technologies (social, mobile, analytics, cloud) and services, rising to over 60% by 2020.

Growth Of IT Service Management

BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021.

Why You Should Take This Course

Corporate Partners

What You Will Learn in This Course

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles

  • Continual Service Improvement Process
  • Continual Service Improvements methods and techniques

  • Organizing for Continual Service Improvement
  • Technology considerations

  • Implementing Continual Service Improvement
  • Challenges
  • critical success factors and risks


ITIL Intermediate Continual Service Improvement (CSI) Certification is an intermediate level certification offered to professionals for ITIL service management qualification program. The Continual Service Improvement Certificate is a free-standing qualification. However, it is amongst the vital segments of the ITIL Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

On successful completion of the ITIL® Intermediate Exam, you will receive a certificate from AXELOS.

You need to be ITIL Foundation qualified to take this course.

At the end of ITIL Intermediate CSI training, you will be able to:

  • Explain continual service improvement, continual service improvement principles and processes
  • Implement continual service improvement methods, techniques and industry best practices
  • Explain strategies for challenges, CSFs and risk factors.

  • ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all its related activities. Certified professionals can expect roles such as service delivery team member; manager or, team lead for infrastructure; senior executive, manager or head of IT, and many more.

    All sessions are recorded and uploaded to the course dashboard for you to access at your convenience.

    Our mentors are top-notch industry professionals with at least 5 years of experience. You will be taught by the best in all batches.

    You can pay after registering for the course. We accept most credit and debit cards. You can also pay via net banking. Our payment portal has an EMI option if you wish to pay in installments.

    You can access the study material and the video lectures for a period of 3 months after completion of the course.

    Our ‘Refer and Earn' program gives you a discount on the course fees when your references join us. You may refer students by writing to us at [email protected]
    The details of the Refer and Earn policy can be found at https://acadgild.com/refer-and-earn.

    To request a refund, write to us at [email protected]. You may apply for a refund in the first three days after paying the fees. No requests will be entertained after this initial period. The terms and conditions of Acadgild's refund policy may be revised without prior notice. Please check the website for updates on this policy.

    You can write to us at [email protected] with your contact details. Our representatives generally respond to requests within 24 hours.

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